Frequently Asked Questions: Transcription, Translation, Subtitles, Captions
How does your transcription service work?
When you upload your video or audio file, we create a best-in-class AI-powered Automatic Speech Recognition (ASR) transcript. If the ~85% accuracy level of ASR and light editing works for your use case, you are ready to start collaborating. If you need ~99% accuracy, you can use our human transcription service with a single click. Our team of human experts will get to work, and when they're done, the transcript will be automatically resynchronized to the video or audio.
Turnaround times: (i) ASR -- within minutes; (ii) Human Transcript -- typically 24 hours.
What are turnaround times and accuracy for transcription?
The turnaround time for ASR is 3-5 minutes with about 85% accuracy. You can proofread and make light edits. Typical turnaround time for the human-perfected transcript is 24 hours with typically 99% accuracy. Longer or more complex transcripts can affect these times & accuracy levels.
How much does your transcription service cost?
Automatic transcription (ASR; ~85% accuracy) starts at $0.20 per minute. Human transcription (~99% accuracy) is an additional $1.80 per minute. This includes transcription, synchronization, subtitles, and the cloud-based interactive platform for playback, annotation, and collaboration.
Who transcribes my video and audio files?
When you upload your content, Threadeo AI algorithms process your files with zero human intervention. If you choose to add our human transcription service, human experts will transcribe your files. Your audio and video content remains confidential and protected by nondisclosure agreements and robust data security & privacy policies in all cases.
What happens if the video or audio quality is bad?
In our experience, the vast majority of our customers' transcripts are handled extremely well by our systems. That said, audio issues such as low volume, background noise, and crosstalk does affect the quality of final transcripts, but our algorithms are highly sophisticated and constantly improving, with the ability to extract speech out from most background noise. Our human expert transcription team is skilled in doing the same, with the additional benefit of context that only a human can provide.
Should I use ASR or human transcription?
Automatic transcription (ASR) is best if you need a transcript fast and can proofread and edit the output yourself. Human transcription is required when accuracy needs to be at 99%+.
How do you keep files secure?
All files are confidential and protected against unauthorized access. Learn more about our security here. Professional transcribers sign NDAs and strict confidentiality agreements.
How does your language translation service work?
We offer highly accurate and automatic language translation services. Language translation services require a human-perfected English language transcript at 99% accuracy before starting any language translation. You can select multiple languages and we’ll translate the transcript into all the selected languages within a few minutes. We’ll also synchronize each of the foreign language transcripts and captions with a copy of the video or audio file. The transcripts and captions files will also be available for download. If you need to listen to the audio in a foreign language, learn about our voiceover services here. We support 50 languages for translation.
There are many great transcription services out there -- what makes Threadeo different?
While our transcription accuracy, turnaround, and pricing is on par with the absolute best in the industry, we recognize that the transcript is only the beginning of the process for extracting information buried inside of video and audio. We are different in how we provide a suite of tools designed to make the transcription and language translation process a breeze in order to enable the important work of collaboration including adding highlights, notes, tags, and making it super easy to create clips. We provide transcription, translation, and subtitles on our platform so you can edit and collaborate.
Do you offer an API?
Yes! Learn more here.
Do you offer transcription services in languages other than English?
Yes! When you upload your file, you can select the language used in the file (only one language). We can provide an ASR transcript in any of 50 languages. We synchronize the translated transcript with the video or audio file. Note that human transcripts are currently only available for English-language content.
What file formats do you accept?
We accept video recordings in MP4 and MOV. We accept audio recordings in MP3, AAC, FLAC, and WAV.
How do I get started?
Click here to get started and uploading content in just a minute or two.
In what format will I receive the transcripts when they are complete?
Transcripts are synchronized with the video and audio and available for viewing, editing, and sharing in our cloud platform. Once you log in using your username and password, you’ll be able to interact with all your files. All transcripts and files are stored for free for up to one year. Customers can also download transcripts in PDF, DOCX (Word), and TXT.
Do you edit filler words such as “umm”?
Yes, we filter out filler words to make transcript review easier but we don’t edit grammatical errors.
Do you separate speakers?
Yes - we separate speakers based on audio reference and keep it consistent throughout the transcript.
How is my payment information protected?
Threadeo never stores credit card information on its own servers. All sensitive payment details are stored in our PCI DSS-compliant payments processor. Your transactions are secure and encrypted.
Where can I find more information on Threadeo’s security policy?
Visit our security page here.